1. Order processing

We process orders within 1–2 business days of you placing them. Business days are Monday to Saturday, excluding UAE public holidays. Orders placed after 3 PM UAE time, on Sundays or on public holidays are processed on the next business day.

For Cash on Delivery orders, our team may call or WhatsApp you to confirm your address and phone number before we ship. Please reply quickly so we can dispatch your order on time. Orders we can't confirm within 48 hours may be cancelled.

2. Delivery times

Delivery times start once your order has been processed and shipped.

The estimated delivery time for each product is shown on its product page and at checkout. These are estimates, not guarantees. See Delays below.

3. Items from our international warehouses

To offer a wider range at better prices, some products are shipped directly to you from our trusted partner warehouses outside the UAE. These items:

• take 7–14 business days to arrive, as shown on the product page;
• include all import duties and taxes in the price, so you won't pay anything extra on delivery (other than the order total for Cash on Delivery orders);
• may arrive in a separate package from the rest of your order, at no extra shipping cost.

4. Shipping costs

Shipping is free on all orders delivered within the UAE. There's no extra fee for Cash on Delivery. We currently deliver within the UAE only.

5. Tracking your order

As soon as your order ships, we'll send you a confirmation with a tracking link by email and/or SMS. You can also see your order status by logging in to your account or by messaging us on WhatsApp with your order number.

Tracking can take up to 24 hours to update after you receive the link.

6. Delivery attempts and failed deliveries

Our courier will call you before delivering. If you're unavailable, they'll make up to two more attempts or arrange a new time with you.

• If we can't reach you after three attempts, or the order is refused at the door, the parcel will be returned to us.
• For prepaid orders that are returned this way, we'll refund the order total minus any courier return charges.
• If Cash on Delivery orders are refused without a valid reason more than once, we may ask for payment in advance on future orders.

7. Your delivery address

Please give a complete address, including your emirate, area, street, building or villa number, flat number and a nearby landmark, along with a phone number you can be reached on. A Makani number helps in Dubai.

If you notice a mistake, contact us before your order ships and we'll update it. We can't be responsible for delays or losses caused by an incorrect address, and re-delivery may incur a fee.

8. Damaged, missing or wrong items

Please check your parcel when it arrives. If anything is damaged, missing or not what you ordered, message us within 48 hours of delivery with your order number and photos (an unboxing video helps). We'll send a replacement or a full refund at no cost to you, as described in our Return & Refund Policy.

9. Delays

Deliveries can occasionally be delayed by things outside our control, such as bad weather, public holidays (including Eid and National Day), peak sale periods, customs checks or courier disruptions. If your order is delayed, we'll keep you updated. If an order hasn't arrived within 10 business days of its latest estimated delivery date, contact us and we'll resolve it with a replacement or a full refund.

10. Contact us

Questions about your delivery? Email support@allinonemart.ae, call +971 50 123 4567 or message us on WhatsApp. We're available Monday to Saturday, 9 AM – 9 PM (UAE time).