Frequently Asked Questions
Quick answers about orders, delivery, payments and returns. Can't find what you need? We're one message away.
Orders
How do I place an order?
Add the products you want to your cart, tap Checkout and enter your delivery details. You can pay online or choose Cash on Delivery. You'll get an order confirmation by email straight away.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Message us on WhatsApp or email support@allinonemart.ae with your order number as soon as possible. Once an order has shipped, you can return it under our Return & Refund Policy.
Why did you call or message me after I ordered?
For Cash on Delivery orders, we confirm your address and phone number before shipping so your parcel arrives without problems. Please reply so we can send your order out quickly.
Do I need an account to order?
No, you can check out as a guest. An account lets you see your order history and check out faster next time.
Shipping
Do you deliver to all emirates?
Yes. We deliver to Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, including most remote areas.
How long does delivery take?
Orders are processed within 1–2 business days, and most arrive within 1–5 business days after that. Some items ship from our partner warehouses abroad and take 7–14 business days. The estimated delivery time is shown on every product page. See our Shipping Policy for details.
How much does shipping cost?
Shipping is free on all orders across the UAE, and there's no extra fee for Cash on Delivery.
How do I track my order?
When your order ships, we'll send you a tracking link by email and/or SMS. You can also check your order status in your account or message us on WhatsApp with your order number.
Why did my order arrive in more than one package?
Items in the same order can ship from different warehouses, so they may arrive separately. You won't pay anything extra for this.
Payments
Which payment methods do you accept?
Visa, Mastercard, Apple Pay, tabby (4 interest-free payments) and Cash on Delivery.
Is Cash on Delivery available?
Yes, across the UAE, with no extra fee. Please keep the exact amount ready, as couriers may not carry change.
Is it safe to pay by card on your website?
Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.
Do your prices include VAT?
All prices are in UAE Dirhams (AED) and include VAT where applicable. There are no hidden charges at checkout.
Returns
What is your return policy?
You can return most items within 7 days of delivery if they're unused, with tags and in their original packaging. Some items, like opened beauty products, can't be returned for hygiene reasons. Read the full Return & Refund Policy.
My item arrived damaged or wrong. What should I do?
Message us within 48 hours of delivery with your order number and photos or an unboxing video. We'll send a free replacement or a full refund, and you won't pay for the return.
How long do refunds take?
We issue your refund within 3 business days of approving your return. Card refunds usually take 5–10 business days to show, depending on your bank. Cash on Delivery orders are refunded by bank transfer or store credit.
Products
Are your products good quality?
We only work with suppliers we've vetted, and we test product samples before listing them. Each product page shows the specifications and any warranty included.
Do products come with a warranty?
Electronics and some other items include a supplier warranty, shown on the product page. If something goes wrong, contact us and we'll handle the claim for you.
No questions match your search. Ask us directly and we'll help.
Still have a question?
Our team in the UAE is available Monday to Saturday, 9 AM – 9 PM (UAE time). WhatsApp is the fastest way to reach us.