privacy-policy

1. Who we are

This website is operated by All in One Mart, trade licence no. XXXXXXXX, Dubai, United Arab Emirates. We're responsible for your personal data, and we handle it in line with UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Information we collect

Information you give us

Your name, email address, phone number and delivery address.
Order details, including products, payment method and order history.
Messages you send us by email, WhatsApp, phone or our contact form.
Your email address if you subscribe to our newsletter.

Information collected automatically

Device and browser information, IP address and approximate location.
Pages you view, products you look at and how you use the website, collected through cookies (see Cookies).

Information from partners

Payment confirmations from our payment providers. We never receive or store your full card number.
Delivery updates from our courier partners.

3. How we use your information

To process, confirm, ship and deliver your orders, including calling or messaging you to verify Cash on Delivery orders.
To handle returns, refunds, warranty claims and customer support.
To send order updates and tracking information.
To send offers and newsletters, but only if you've agreed. You can unsubscribe at any time.
To prevent fraud and keep our website secure.
To understand how customers use our website and improve it.
To meet our legal obligations, such as keeping tax and VAT records.

5. International transfers

Some of our service providers, including Shopify and some of our suppliers, store or process data outside the UAE. When this happens, we take reasonable steps to make sure your information stays protected, as required by UAE law.

6. Cookies

Cookies are small files stored on your device. We use:

essential cookies to run the store, keep items in your cart and complete checkout;
analytics cookies to see how the website is used;
marketing cookies to show you relevant ads on other websites.

You can manage your preferences through our cookie banner or in your browser settings. Blocking essential cookies may stop parts of the store from working.

7. How long we keep it

We keep your information only for as long as we need it for the purposes above. Order and payment records are kept for as long as UAE law requires, for example for tax and VAT purposes. Newsletter data is kept until you unsubscribe.

8. Your rights

Under UAE law, you can ask us to:

give you a copy of the personal data we hold about you;
correct information that's inaccurate or incomplete;
delete your data, where we don't need to keep it by law;
restrict or stop certain uses of your data, including marketing;
transfer your data to another provider, where applicable.

You can also withdraw your consent at any time. To make a request, email support@allinonemart.ae. We may need to confirm your identity first, and we'll respond within 30 days.

9. Security

Our website uses SSL encryption, and payments are processed through secure, PCI-DSS compliant providers. Access to your information is limited to people who need it to do their job. No method of transmission over the internet is 100% secure, but we work hard to protect your data.

10. Children

Our website is not intended for anyone under 18, and we don't knowingly collect personal information from children. If you believe a child has given us their information, contact us and we'll delete it.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

12. Contact us

For any questions about your privacy, contact us at:
All in One Mart, Dubai, United Arab Emirates
Email: support@allinonemart.ae
Phone: +971 50 123 4567