1. Return eligibility

You can return an item within 7 days of delivery if it is:

• unused, unworn and unwashed;
• in its original packaging, with all tags, labels, accessories, manuals and free gifts included;
• accompanied by your order number or proof of purchase.

Items that don't meet these conditions may be refused or receive a partial refund.

2. Items we can't accept back

For hygiene and safety reasons, the following can't be returned unless they arrive damaged, defective or wrong:

• beauty, skincare, makeup and perfume products that have been opened or unsealed;
• in-ear headphones and earbuds once the seal is broken;
• underwear, swimwear and socks;
• personalised or custom-made items;
• gift cards and items marked as "Final Sale".

3. Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, message us within 48 hours of delivery with your order number and clear photos or an unboxing video. Once confirmed, we'll send a free replacement or give you a full refund, whichever you prefer. We cover all return costs, and for low-value items we may not even need the item back.

4. How to return an item

1. Contact us on WhatsApp or at support@allinonemart.ae within 7 days of delivery with your order number and the reason for the return.
2. We'll confirm your return and either arrange a courier pickup from your address or send you drop-off instructions.
3. Pack the item securely in its original packaging with everything it came with.
4. Hand it to the courier. Once it reaches us, we'll inspect it within 3 business days and let you know the result.

Please don't send items back without contacting us first. Returns we haven't approved may not be accepted.

5. Return shipping costs

• Our mistake (damaged, defective or wrong item): returns are free.
• Change of mind (wrong size, didn't like it, no longer needed): a return shipping fee of AED 20 is deducted from your refund.

6. Refunds

Once your return is approved, we issue the refund within 3 business days. How you receive it depends on how you paid:

Card refunds can only be made to the card used for the original purchase.

7. Exchanges

To swap an item for a different size, colour or product, return it under this policy and place a new order. That way you get the new item as quickly as possible. If your item is faulty, we'll replace it with the same item free of charge.

8. Order cancellations

You can cancel your order free of charge before it ships. Just message us with your order number. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

We may cancel an order if an item is out of stock, has a pricing error, or if we can't verify your details. If this happens, you'll receive a full refund.

9. Warranty claims

Where a product comes with a supplier warranty, the warranty period is shown on the product page. If a product develops a fault during this period, contact us with your order number and a description or video of the problem. We'll arrange a repair, replacement or refund with the supplier for you.

10. Your legal rights

This policy is in addition to, and doesn't affect, your rights as a consumer under UAE law, including Federal Law No. 15 of 2020 on Consumer Protection.